Terms & Conditions
Terms & Conditions
Vehicles and their chauffeurs are licensed by the local authority. We adhere to the prevailing rules and regulations dictated by that authority. Details of these licenses are available on request.
Once the Customer has made a booking and this has been confirmed, the price quoted to the Customer will not be subject to alteration unless there is any deviation from details of the booking. However, we will not accept responsibility for any errors resulting from the information provided by the Customer.
Bookings
Bookings will only be confirmed once a written (email or text) request has been sent from the Customer to the Company. Any special instructions must be confirmed in writing by e-mail direct to the Company at the time of booking. We understand that mistakes and misunderstandings can happen, or that plans change, so the use of e-mail for booking confirmation provides an essential safeguard for both the Company and Customer.
Prices
The Company will provide the Customer with a written quote at the time of booking, once a booking is confirmed we regret that we are unable to retrospectively change any prices, unless either the Company or Customer request a change to the booking, and it is agreed and confirmed by both Company and Customer.
Our minimum charge for any booking is £40.
VAT is not currently charged.
Additional Fees
All fees incurred on behalf of the customer will be charged in addition.
This may include but is not limited to:
- Car Parking
- Road Tolls
- Congestion Charge
- Airport Drop Off or Pickup Charges
Waiting Time
- First 30 mins free
- Over 30 minutes £15 per half hour (or part)
- Over 60 minutes £45 per hour (or part)
- Where a flight is more than 2 hours late without notice the journey may be subject to additional charges or cancellation
Cancellations
We understand that plans change, and unforeseen circumstances can arise but also that Drivers may have turned down other work to accommodate your booking. Therefore, we operate a straight forward policy, cancellations within 48 hours of the booking will be charged in full.
If a passenger fails to turn up at the pre-arranged time and place within 1 hour and no contact has been made, you will be charged the full fare for the entire booking, including any waiting time incurred.
Payments & Account Facilities
ll journey costs due to the Company by the Customer should be paid in advance or on completion of the journey, unless an agreed credit account is in place.
Payments can be made by credit card, bank transfer or cash.
For Customers with an agreed credit account, the Company will issue invoices for each booking. Our payment terms are 30 days from the date of the invoice. If these terms are not met, the Company reserves the right to apply a charge that includes interest, late payment charge and if incurred, costs for debt recovery in line with the Late Payment of Commercial Debts (Interest) Act 1998.
Any credit facility is offered at the discretion of the Company and may be withdrawn at any time without prior notice.
